Shipping

Shipping Details

All items are sent via regular mail through Australia Post. Postage prices includes the packaging of your purchase, post satchel or box and tracking where applicable.

Australia

0 - 500g Pre-Paid Satchel

$8.00 ( Regular Service )

$11.00 ( Express Service )

 

1kg - 3kg Pre-Paid Satchel

$13.80 ( Regular Service )

$16.40 ( Express Service )

 

Tracking

All Pre - Paid satchels come with tracking - please leave your email address at checkout - Tracking number will be forwarded on to you.

Bob & Frank will not be held responsible for any lost or damaged items through Australia Post - Bob & Frank always packages your orders accordingly.

Delivery Times

Delivery time is from when it leaves my hands. This is purely out of my control how long this might take. Australia Post can vary depending on the time of year. If your needing your parcel quick I’d suggest to upgrade to Express.

Processing Times

All products listed on Bob & Frank website are in stock and ready to be shipped. Please allow 3 - 4 business days for processing and packaging your orders. PLEASE NOTE this dose not include delivery times.

For custom orders please allow 4 - 6 weeks ( pending materials i.e. clay - resin and glitters. ) - this dose not include delivery times.

Postal Addresses

It's your responsibility to check your postal address before checking out. Bob & Frank is not liable for purchases returned to us due to incorrect addresses. Re - directing post will occur at the customer's expense.

International Orders

Orders are sent via regular mail with Australia Post ( no tracking or signature unless requested by customer - contact bobfrankhandmade@gmail.com to discuss - additional charges will apply ) Please check the Australia Post Website for estimated delivery times.

The customer is responsible for all customs/duties fees, if applicable.